Shein Customer Care Number, Toll Free , Helpline and Complaint

Shein Customer Care is 24×7 helpline which resolves its Customer issue at any time of day. Shein is an online shopping portal. The Customer can buy men, women, and kids wear online. The customer can dial the Shein Customer Care Number to fix the problem.

How Shein Customer Care help Customers

Customer of  Shein can dial for Customer Care at any time of day. Shein Customer Care provides the following ways to resolve the problem:

  • LIVE CHAT: Customer can directly live chat with Shein Customer Care.
  • Phone: Customer can call at any time of day on Shein Customer Helpline for the problem.
  • SUBMIT A TICKET: Customer can submit a ticket online to Shein website for the problem.

Shein Customer Care Live Chat

To live chat with Shein Customer care, the customer has to visit Shein Customer Care Live Chat. Under contact us Section, you will see, Live chat option. Shein Customer Care Live ChatClick on that and Now click on Customer care link. It will open Shein Customer Care Live chat.

Shein Customer Care Number or Toll Free or Complaint or Helpline

Shein provides Toll Free Number & Helpline Number to register complaints about the problems. Customer can call on Shein Toll Free 1800 120 2199 or helpline 7045033574 at any time of day. Customer care Executive will pick the call and will ask your problem and you will get a Ticket ID. With this Ticket ID, customer can check status on his/her Complaint.

Shein Toll Free: 1800 120 2199

Mumbai Shein Office Helpline Number- 7045033574

Hotline : 08048894124, Work Time : 10:00am-20:00pm

Need more support? Customer Care

 

Shein Customer Care Submit Ticket

To submit a ticket for the problem, the customer has to visit Shein Customer Care Live Chat. Under contact us Section, you will see, Submit Ticket option. Click on that. It will take you to a new page. there you can submit a ticket for your problem.

Shein Return Office Address

SIE C/O SHEIN
No.1-3, A Wing, Ground Floor,
Classique Center, Near Paper Box
Andheri East, Mumbai 400093
Mumbai Shein Office Helpline Number- 7045033574

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86 Replies to “Shein Customer Care Number, Toll Free , Helpline and Complaint”

  1. Chasing order ABP75010 – shipped 9 days ago and no communication from Royal Mail (UK) and goods not received. Tracking number provided by Shein is not recognised by Royal Mail tracking.

  2. Hello, I ordered a pair of jeans and a white shirt from shein. Shirt is perfect but the jeans is large for my size. I wanted to exchange but the site is not showing my order. I tried calling the customer care, number is not valid.
    Kindly resolve my issue.

  3. It been more then I week I haven’t received my my order the expected date was 27th August and why there’s no helpline number.?

  4. Order numbers: LAY75443 and HAP74637

    It’s been more than 2 weeks since I have been waiting for my parcel. Nothing has arrived. It’s only saying in transit since more than a week now. Kindly help with the issue as I need it before the end of the next week coz I am flying somewhere.
    Customer care service number is invalid !!

  5. Order No BKX76264, I have returned one of the yellow embroidered dress but have not received any intimation on my wallet account nor have received any message from your end on the same. I cant even reach any of your numbers. please help

  6. Your customer service numbers are not reachable, are you even real?? There is no communication of any sort on my order.
    Should i not hear from you in the next 24 hours, I shall take to social media.

  7. , I have returned one of the pink hoodie but have not received any intimation on my wallet account nor have received any message from your end on the same. I cant even reach any of your numbers. please help

  8. MY RETURNS WERE NEVER PICKED UP BY ARAMEX!! THIS SITE IS BAD IT WILL ONLY TAKE YOUR MONEY BUT WHEN IT S TIME TO RETURN THEIR BAD QUALITY ITEMS THEY JUST DONT BOTHER TO GET IT DONE!!! THE SIZE IS SO MUCH LARGER THAN THE NORMAL SIZE I ORDERED MEDIUM AND I RECEIVED A LARGE!! THE IMAGES ARE DIFFERENT FROM THE ACTUAL ITEM!! TOTALLY DISAPPOINTING!
    AND MY RETURN WHICH HAS BEEN REQUESTED AND APPROVED ON 27TH AUGUST REMAINS WITH ME AS NO PICK UP IS MADE BY ARAMEX UNTIL NOW 6TH SEPTEMBER!!

  9. I have ordered two products almost a week ago now, it is still showing is tansits. I want my delivery as soon as possible.I have ordered for the very first time and this is the response frok your side.what do you expect from us.
    Customer care no is also not valid
    Guys i need the communication from your side asap.

  10. In my order no ZZK75749 I had requested the return and when the pick up arranged at that point of time I was out of station now the delivery person had canceled the pickup and suggested me to place the return again. The app does not have any feature to place my return again of the items. Please help in resolving the query . The call centre number are not getting connected ..

  11. I returned my order due to bad quality of fabric and stains and it’s been more than 4 days till now and I have’nt got my refund. Please help me as soon as possible.
    Thankyou!

  12. It’s been more than 10 days and I still haven’t received my refund in the account, My order no. is ZAL77209. Pls follow this up as I need my money asap. Nobody is picking up the call in the customer care.

  13. Hello, I ordered two top and two joggers from shein. Tops are perfect but the joggers is large.for my size. I return my joggers already it is alomst 5 days before but still my payment is pending in shein wallet. I tried calling the customer care, number is not valid.
    Kindly resolve my issue.

  14. I’m also waiting for my order I’ve been waiting for about plus or minus 7 days now I don’t know what is happening please help

  15. I HAVE BEEN SOLID CUSTOMER FOR OVER A YEAR, SPENDING HUNDREDS AND HUNDREDS OF DOLLARS. THIS COMPANY IS TOTALLY IMPOSSIBLE TO WORK WITH IF THERE IS A PROBLEM. CURRENTLY I CANNOT GET ANYONE TO PROCESS A REFUND. SHEIN HAS LOST THE PACKAGE, AND EVEN IN THE FACE OF ME PROVIDING THEM WITH A TRACKING NUMBER, PROVING THE PACKAGE WAS DELIVERED, THEY IGNORE MY REQUESTS.COMMUNICATING WITH THEM IS LIKE TRYING TO COMMUNICATE WITH A DEAF, BLIND, COMPUTER! I WILL NO LONGER DO BUSINESS WITH THEM. EVEN THE PHONE NUMBER THEY PROVIDE IS BOGUS! DISHONEST COMPANY! STAY AWAY IF YOU WANT ANY PEACE OF MIND!

  16. My order no-LCK78854 have returned my product when I will get money back plz connect as soon as possible

  17. Nonsense Order # xph79649 I have 4 items and Pre Paid Only received 2 I am trying to contact Customer care. It is again a Nonsense

  18. Beware of this site….. I placed an order back in July. There were quite a few things that didn’t fit so I returned them because they advertise easy returns. The problem is I still have not gotten credited back on my Credit card. So it’s true they take your money but don’t credit you back if there is something you want to return. So just know when you order you better love it all because you might as well keep it even if you don’t like it. Sad but true. I will never order on this site again.

  19. I have been trying to make some purchases past week and I just cannot place an order as your website does not generate the code to me on my cell phone. What’s the matter? Kindly fix this glitch. I would like to shop.

  20. I’ve ordered two dresses but it’s been more than one month but it’s not delivered yet, please make it done

  21. My account told me I had no orders but ordered a bag awhile ago got an email confirmation my order number is HXA82672 . I want to know where my package is as it said it was shipped ?

  22. i haven’t recieved my order yet and it’s already prepaid.
    Am so worried ….
    The tracking number says it’s already delivered to the consignee …
    What is happening here?

  23. order no.-XHC81287 and ABX80708

    its been one month i am waiting for my order.. the delivery boy had’nt call me once n saying my phone is not reachable… plz make it done as soon as possible

  24. I am unable to contact ur helpline number.
    I have lots of issue in returning process.
    I’ve been fooled by your company it seems.

  25. I purchased an item.. Now i want to return it back due to some quality issues but still it is not picked up till now ! I tried contacting the helpline no but no response have been given till date ! I am really upset with the sort of response i’m getting back ! These guys dont pick up the phone at all ,they keep fooling you with all sorts of excuses.. Extremely frusted with this attitude.. so annoying . Please contact as soon as possible . AWB :1726250940535
    Order No :XXY83192
    Tracking No:13961192941810

  26. CAX84193 I have orders some wall stickers from the site on 18 th this month.there is no info and even order I’d or status also is not showing on u r site.

  27. I placed an order and haven’t received my order but you have my money. I will be reporting you to the better business bureau and I will be contacting the bank about reversing the charges since nobody will resolve this problem. It said it was in transit and then poof it was gone. It doesn’t even show my order now…..

  28. Hello, order four items, I didn’t receive a confirmation order number. The money was taken out of my bank account by Shien.com. I would like to receive my order
    Or please return my money to my account, asap

  29. My parcel has been picked bt I have not got my amount in my wallet nor any message related to refund money . Please help me .

  30. 13961193672470 That is d tracking number of my order which is not recived since 10 days.. I need updates.there is no correct number to contact with u .so pls send my order and update me

  31. I Ordered some clothes but. its in small size, i want to exchange it with bigger size.,but they are not responding.All contact numbers are not in use.
    Customer care number is also not working. Mumbai Helpline number is also not working .How come i got my exchange.
    Reply

  32. Shein customer care helpline number 7683933069 Thanks for all your support and I am waiting for your all calls and I am so excited for your support and your all problem solve now please contact customer care my number call back now thanks for again and your very support

  33. Have ordered on 23rd October and paid online Rs. 2168 and now it is stucked in Delhi NCR from 1st November showing wrongly sorted trying to call custome care number to cancel the order neither they are cancelling it nor this status updated still from last 7 days it’s showing wrongly sorted called hotline number now they are not ready to pick my call up… and the useless robotic service is not giving the appropriate process … worst to worst service of shein this time so many working days are passed away but it’s status is same only… M not gonna purchase anything from shein now…

  34. Tried calling provided Customer care number for more than 20 times, but all the time busy, than how do we get connect to customer. My order is in Transit from last 10 days. My Order number is BZC85960. I want my courier before 9 Nov 2019. otherwise don’t get deliver since i will be out of station.

  35. Order no 9970718238 it was store delivery way back in july inquired couple of time at the store they told to contact shein toll free which is for name shake .Till date no update no refund. Can you please explain.

  36. I have ordered a jacket …But after ordering it. I didn’t get confirmation message …And when does I will receive my order this information is also not avilable….?? I want to know this is happening with me..Or any other custmor is also facing same..

  37. Someone in Kolkata is using your number and siphoning the money from customers account. Look into the matter. Today I lost 4000rs

  38. Order BYY87351 lace detail button half placket asymmetrical dress in orange. The dress came but you didn’t send the matching belt. Please mail the belt to me.

  39. I am very much disappointed with the courier service who assisted my order. I am not informed that the order will be return and I will have to reorder the same again.

    But what is the point, I will not get the product in the same price nor will I get the points back that I used for the product.

    The customer executive was not very helpful. Yesterday I had a chat with Jeniffer, who was not very responsive and asked me to contact the courier company. Today she tells me that the product will not be delivered but I should instead reorder the product. This same information could have been given to me yesterday. On asking for feedback link, only the comment was sent without the thumps up or down link. Without the link how am I even suppose to give feedback. Is this the correct way to end the chat. Since it was not my first time I know how it works. Please look into this as this is highly unacceptable

  40. Wow this is insane! This site is obviously a sham and just takes our money. There is no way to contact anyone. I see from all the complaints no one has received a call back or a reply! Not sure what posting this will do but I have a refund of $31.59 that I am unable to access or use. I wish I would have known about all the unhappy and unsatisfied customers, I would never have used this site. I am going to blast them wherever I can.

  41. Today I have lost 9000 Rupees from this Site.

    They have done a Farud with me.

    I really want my money back otherwise strict action will be taken from my side for sure.

  42. Hi.. I bought 2 dress and i only received 1 so how to get in touch with you guys.. kindly assist me and send me my dress.. or refund me with my money.

  43. Hello g i have orderd 3 things from shein but i got only one thing nd i had paid by A.T.M card so plzz inform me when will i get my pending 2 things plzz

  44. I used another account on shein my phone got damaged so i buy new phone so i forget my old account of shein from i orderd these things . Now i make new account on shein plzzz help me to provide my 2 things

  45. 13961194227058 this tracking number, when I’ll get my package, it takes so many days, it says delhi ncr shipment wrongly something, i don’t care about that, i want my package, as soin as possible, because of i paid online you are doing this to me, please give me my package

  46. Shein sucks …my package haven’t reached yet…ven this order was done …on 15th December till date did not received the package …

  47. Fraud site and fraud name. Needs reporting to e-commerce ministry. They have taken money in advance and cancel product without telling customers. Customer service is a fake number where fraudsters take your account details to transfer funds through google pay instead they try to enter your bank account and take money of your account!

  48. Tried calling provided Customer care number for more than 30 times, but all the time busy, than how do we get connect to customer. My order is in Transit from last 15days. My Order number is #KBL99582
    . I want my courier before 6 January 2020. otherwise don’t get deliver since i will be out of station.

  49. Hi im still waiting for an item from shein ordered in december as a gift but shein never keep you updated i need the item ASAP as its paid for thankyou

  50. This is in reference with order no. 13961194281726 , placed on 21/12/2019.
    It’s been more than 15 days since I placed my order but no information regarding delivery is given. My shipment is in Delhi since last 6 days and now they are asking me to pay 10 rs extra for delivery.. it’s unethical, unreal, improfessional behavior…
    ******
    customer care no. And the person is only asking for 10 rs continuously..
    Ignoring my calls, zero professionalism..
    Third class app, worst service provider..
    Even I have recordings demanding 10 rs too

  51. I literally disappointed your service I ordered a dress before 20 days.. still deliver and daily I track my order and it’s still in showing delhi shipment shipment wrongly shorted…I complaint many time but they are responding my mail my complaint.

  52. This site is really fraud…someone blocked my shein id and took out my 4000 and now i m unable to contact shein…dont knw how to get my money back

  53. Today I have lost a 2500 rupees in a app it is a fraud app snd myy money back otherwise I will strictly actn on ths same on ths behaviour

  54. I ordered 3 things for rs 2681 and they gave me a different product which I dint order.. but the strange thing is that the outer package had my name and the 3 products written. Ordered something, received something else. Please look into this matter. Am highly disappointed

  55. Chor h shein wale jhut bol Kr mere account se paise I debit kiye 39700 amount plz waha koi shopping Nhi

  56. Shein robbed my money! I ordered a dress of 1100 rupees, I didn’t like it, I returned the dress, Shein refunded only 800 rupees, when I called the customer care to refund the rest 300 rupees, they asked me for my bank details,I provided it to them. The next second, 49,000 rupees was deducted from my account. I want my money back! And I want a response as soon as possible.

  57. My order is returned but in ur site no refund option is showing
    Please refund my money
    Contact me **********

  58. I ordered for a jacket but what I got is not the same one which I choose. It was something else only. I try to return it but I cannot through the app. I am trying to call them but their customer care numbers are always busy or they keep it busy so that they don’t have to work. They cheat like anything. I am a lawyer by profession and I will file a case if it didn’t get refunded.

  59. I want to cancel my items. I don’t want nothing coming from China. You can keep the money. The Coronavirus

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