The customer can dial the SBI FASTag Customer Care Number to fix the problem. SBI FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.

How SBI FASTag Customer Care help Customers

Customers of SBI FASTag can dial for Customer Care at any time of day. SBI FASTag Customer Care provides the following ways to resolve the problem:

  • Phone: Customers can call at any time of day on SBI Customer Helpline for the problem.
  • SUBMIT A TICKET: Customers can submit a ticket online to the SBI website for the problem.

SBI FASTag Customer Care Number or Toll Free or Complaint or Helpline

SBI FASTag provides Toll Free Number & Helpline Number to register complaints about the problems. Customers can call on SBI FASTag  Toll Free 1800-11-0018 at any time of day. The customer care Executive will pick the call and will ask your problem and you will get a Ticket ID. With this Ticket ID, the customer can check status on his/her Complaint.

SBI FASTag Toll Free: 1800-11-0018

SBI FASTag Helpline Number: 1800-11-0018

FASTag Website: fastag.onlinesbi.com

FASTag related complaints: helpdesk.fastag@sbi.co.in  and CC to : team.sbietc@sbi.co.in

How to Install SBI FASTag?

First of all, remove the adhesive strip and put the tag carefully in the center of your vehicle’s front windshield (from inside just behind the rearview mirror). After that, Make sure that the Customer Service toll-free number is visible to the driver. Add money to the SBI wallet to facilitate the automatic deduction of applicable toll charges at all NHAI toll plazas. Kindly keep the Instructions set attached in the FASTag Welcome kit handy for quick reference * Don’t use cello tape or other adhesives in order to avoid inconvenience in Toll Payments.

How to close or surrender SBI FASTag?

The Tag holder shall give a written request for cancellation/surrender/closure of the Tag along with the Existing Tag. In case, the existing tag is damaged, the customer shall surrender the damaged tag. The new tag will be issued to the customer after charging a fee for the new Tag. In case of the death of the customer, Legal heirs of the customer may claim the refund of the Tag amount after producing a death certificate and other relevant documents.

RFID/handheld Scanner not working on SBI FASTag at Toll?

Please reach out to NHAI on their Toll free number – 1033 for resolving your issue. If the issue still persists reach out to us on SBI FASTag Toll-free number – 1800-11-0018 and Customer Care will assist you in raising the issue with the relevant authority.

How to raise disputes/compliant related to a particular SBI Fastag transaction?

In case the plaza is not working, the customer will call customer care, customer care representative will advise the customer to pay the toll in cash and will escalate the matter with NPCI for the particular toll plaza. In case the customer tag is faulty or not being read at the plaza, the customer may call up the help desk, the help desk will advise the customer to pay the toll in cash, and will escalate the matter with the respective channel partner and its PoS holder. The PoS holder will call the customer and will replace the Tag without any cost.

How to block SBI FASTag account in case the vehicle is theft?

You can call your Issuing Bank customer care 1800-11-0018 and block your FASTag account.