BESCOM – Bangalore Electricity Supply Company Limited is responsible for Power distribution in Eight districts of Karnataka (Bangalore Urban, Bangalore Rural, Chikkaballapura, Kolar, Davanagere, Tumkur, Chitradurga and Ramanagara). BESCOM covers an area of 41,092 Sq. Kms. with a population of over 207 lakhs.
A 24X7 BESCOM Helpline is functioning in the premises of Corporate Office, Bengaluru. The Helpline Number is 1912. There are 180 Customer Support Executives, 15 Team Leaders, 4 Team Managers and in charge Assistant Engineers are functioning in the BESCOM Helpline, to facilitate consumers. BESCOM has enriched its Helpline through the latest technologies where all the conversations between executives and consumers are being recorded. Through this system we are ensuring that call auditing is done which in turn enhances the quality of service being rendered to our consumers
BESCOM TOLL FREE NUMBER(S):
- 1912 (24×7 Helpline)
ALL INDIA NUMBER(S):
- 9449844640 (Whatsapp)
- 9483191212/9483191222 (Whatsapp for Safety Issues)
- 58888 (SMS Facility)
Website: Official Website
SMS Service
Consumer can send SMS to 58888 to register their complaint in the format given below:
- BESCOM < Sub- division code> < Nature of complaint>
Ex: BESCOM N2 No Power Supply since 10.10 PM
The functioning of application is as follows:
- Once the SMS is received, consumer gets back the acknowledgment message with ticket number. If Consumer does not receive acknowledgement message he/she can call to 1912 or mail to helplinebescom@gmail.com
- The application forwards complaint message to the concerned Sub-Divisional AEE, EE for necessary action.